Shipping policy

Important Shipping Information

Here are the quick points most customers need to know

• Most orders are delivered to your door on weekdays between 8:30am to 6:00pm. In some cases the time can be more specific, such as a morning delivery, afternoon delivery, or delivery before a certain time.
• Shipping costs are non-refundable (unless we have made an error)
• Some items require a signature upon delivery however most are now covered under the COVID-19 exceptions and conditions.
• We do not dispatch or process orders on weekends and bank holidays.
• Click & Collect orders are only available for collection during our operating hours after you receive an email confirmation when order is ready
• We carry nearly all of the items in-stock as advertised on-line. However in an event when an item is not in stock, we advise customers if there would be any delay in meeting the delivery deadline. In most cases, this can add 5 to 10 days to your dispatch date. If the delay is longer than this, we will advise you so you can either choose to wait longer or you can cancel if the order is no longer convenient for you.
• The delivery times stated here are generally accurate, but can vary by postcode and location.
• Goods in transit are the responsibility of the courier, however you can track the delivery online through each courier's website. We normally send the tracking number upon dispatch by email or you may also find in your account against the respective order.
• Please note that delivery times stated are accurate, but never guaranteed due to the various reasons outside of our control.  As such, factors that influence the ability of these companies to be on time, also affect us, and occasionally, you. Previous examples include extreme weather conditions, or staff strikes or parcel sorting errors at depot or if customers do not answer to the doorbell within a reasonable time etc. We work closely with all of our delivery partners to ensure that such occurrences are rare and make a minimal impact on our customers. If you have any questions or suggestions, we welcome you to contact us.
  

  We will get in touch if an item in your order is out of stock.

  In the rare event when a certain item in your order has ran out of stock, (such as two customers ordering the last item at once), and we are unable to dispatch your goods to you, we shall contact you via e-mail/telephone to advise you of the situation. You will of course have the option to select a different product, choose to wait whilst we re-order from the manufacturer, or cancel your order if it is not convenient for you.